Answers for digital accessibility

Find clear, concise answers to common questions about web accessibility, compliance, and our platform’s solutions.

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What is digital accessibility?

Digital accessibility ensures websites and digital content are usable by everyone, including people with disabilities. This includes meeting standards like WCAG and ADA to provide equal access and a better user experience.

How does your platform help?

Our platform combines automated monitoring and expert services to identify and fix accessibility issues. We offer ongoing support, audits, and legal protection to help you maintain compliance and reduce risk.

What standards do you support?

We support major accessibility standards, including WCAG, ADA, and Section 508. Our solutions help you meet these requirements and keep your digital content accessible and compliant.

Do you offer legal support?

Yes, we provide legal support and a real guarantee against valid accessibility claims. Our team helps you address compliance concerns and respond to legal inquiries with confidence.

Frequently asked questions

What exactly is an ADA Website Audit, and why do I need one?
The audit is a thorough review of your website against accessibility standards (like WCAG 2.1 AA) to identify barriers for users with disabilities. It's necessary to determine your current compliance level and legal risk.
Which specific accessibility standard does your audit follow (e.g., WCAG 2.1 AA, Section 508)?
Most ADA-related legal actions reference the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. State this as the primary standard, while noting that compliance with WCAG generally covers other laws like Section 508.
What deliverables do I receive after the audit is complete?
You receive a comprehensive report detailing every issue found, along with specific, actionable instructions (code-level or content-level) for your development or content team to fix the violations.
What is the cost of remediation, and how is it calculated?
Remediation cost is separate from the audit and is based on the volume and complexity of the issues identified in the audit. It is typically quoted as a fixed price or an estimated hourly rate after the audit report is generated.
Why do I need ADA Website Monitoring after my site has been remediated?
Websites are dynamic. New content, features, or updates (CMS/plugins) can introduce new accessibility barriers. Monitoring ensures your site stays compliant after remediation is complete, managing your ongoing legal risk.
Does your audit use automated tools, manual testing, or both?
Best practice is a combination. Automated tools catch about 30% of issues; manual testing by accessibility experts and testing with assistive technologies (like screen readers) are essential to find the remaining, more complex issues.
How long does an ADA Website Audit typically take?
The timeframe depends on the size and complexity of the website (number of unique templates, pages, and features). Provide a typical range (e.g., 3-6 weeks) and mention that a custom quote is necessary.
What happens after the audit—do you fix the issues, or does my development team?
You offer both options. Specify that your team can handle the remediation (fixing the code/content) or provide the detailed instructions for their in-house team to implement.
Will successful remediation guarantee I won't face an ADA lawsuit?
While no service can offer a 100% legal guarantee, achieving WCAG 2.1 AA compliance and having a documented process for fixes significantly reduces your legal risk and provides a strong defense to demonstrate "good faith" effort and commitment to accessibility.
How often does your ADA Website Monitoring service check my site for new issues?
Mention the frequency—e.g., daily, weekly, or monthly—depending on your service model. The answer should emphasize continuous or regular checks.

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